Boil Water Notice Rescinded

On Tuesday February 16, 2021 the Texas Commission on Environmental Quality required the Thunderbird Utility District System No. 1, Public Water System PWS ID 0790033 to issue a Boil Water Notice to inform customers, individuals or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 23, 2021.

If you have questions concerning this matter you may contact Mr. Joe Scanlin, water system official or Primary contacts, Joe Taylor, Hector Acevedo or Leonard Hansen at 281-499-5539, 3134 Cartwright Road Missouri City, Texas 77459, email: customercare@quailvalleyud.org

This Boil Water Notice was issued as a precautionary measure due inclement weather related issues causing a loss of pressure below 20 psi. There were NO broken pipes that allowed contamination into the system. If this notice needs to be translated to Spanish, please contact 281-499-5539. The control system and disinfection systems have been restored within hours of the loss of pressure and the system has maintained pressure since that initial event. If a customer, individual or employee wishes to contact the executive director, please call 512-239-4691.

Be Aware of Scam Artists Posing as Utility Employees

We recently heard from customers who report men and women posing as water utility employees have asked to allow them into in the house to collect “COVID-19” samples or have said they need to check on something in the house.

QUAIL VALLEY UTILITY DISTICT service personnel DO NOT request to check on anything inside the house. Such action is considered, ONLY IF the customer requests our assistance.

QUAIL VALLEY UTILITY DISTRICT service calls are arranged and scheduled in advance. There may be times when service personnel are notifying customers for utility work in the area or responding to calls from passers-by or neighbors, but then the utility employee would arrive in a District marked vehicle, and present identification.
You can call the District’s office at 281-499-5539 to verify employee’s identification. However, call the Police Dept. (911) if in doubt.